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Answers to Questions on Social Payments from the Government in the Amount of 42,500 Tenge

Dear Eurasian Bank Customers!

We remind you that under the decree of the President, due to the emergency state in the country, the social payments in the amount of 42,500 tenge can be claimed by those who lost their monthly income, went on an unpaid leave and self-employed Kazakhstanis.

You can receive the social payment at Eurasian Bank without visiting the Outlet – completely remotely, which is especially important during the emergency state due to coronavirus. All you need is to know IBAN and fill out an application at 42500.enbek.kz.

Already know your IBAN at Eurasian Bank? Go to the application for social payment.
Don’t know IBAN at Eurasian Bank? Read more below.

No Eurasian Bank card? Order it!

To apply for payment, please go to 42500.enbek.kz and fill out the application.

IBAN is the account number. There are two ways to find out your IBAN:
a) open the Smartbank app, then the Transfers section, under your card or account name of you will see a 20-digit account number starting with KZ — this is IBAN;

b) from the Outlet Manager.

Order a card at eubank.kz:

  1. a) go to eubank.kz and on the main page click “Select a card” under the banners;
  2. b) select a Mastercard Gold or Visa Gold card and click “Order a card”;
  3. c) enter the IIN and mobile phone number;

d) select a city from the drop-down list.
If your city is not in the list, please contact the Bank Outlet. The Bank will deliver you a card for free. After you submit your application for issuing a card, the Bank will send you a 20-digit card account via SMS within 3 days. Attention! Due to the emergency state, the card delivery time may increase. Please treat with understanding.

Yes, it is. To do this, follow the instructions in the “You need to specify in the application” section. Attention! The exceptions are card accounts that are subject to seizure or third-party claims, as well as accounts for alimony and accounts for housing payments.

A card is not needed, social payments can be received to a current or card account. The exceptions are accounts for alimony and accounts for housing payments.

Yes, you can get the money to it. The exceptions are accounts for alimony and accounts for housing payments.

Unfortunately, no, credit card payments are not possible. You need to get a debit card.

Yes, you may. To do this, submit an application at the website – use the instructions in the “What if I do not have a card” section.

If you use the Smartbank app or have activated the SMS banking service, you will receive an SMS or push notification. We recommend installing the Smartbank app to check accounts, make payments and transfers around the clock.

The procedure and term of payments are regulated by the State Social Insurance Fund. Please clarify this issue with the Fund.

If you already have a Eurasian Bank card, you do not need to go to the Outlet. Using the card, you can receive a social payment at any Eurasian Bank ATM. If you do not have a card, order it according to the instructions in the “What if I do not have a card” section. You need to contact the Outlet only if your city is not in the list of card delivery cities.

Cash withdrawal of social payments, pensions and salaries from cards is available at any Eurasian Bank ATM without fees.

The working hours of the Outlets are published at eubank.kz in the Outlets and ATMs section. Attention! Under emergency conditions, the work schedule often changes, so please clarify the working hours in this section before each visit to the Bank.

Please clarify the answer to this question in the State Social Insurance Fund.

2,651 tenge – for urban residents, 1,325 tenge – for Kazakhstanis living in rural areas.

You can return the accrued amount in the Smartbank app:

1. Open “Payments”.

2. In the Fines and Payments to the Budget section, please select “42, 500 Refund”.

3. Enter your details (IIN and full name) and specify the transaction amount (42,500 tenge).

No Commission for this transfer.

Ваш город: Алматы.
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