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Eurasian Bank performs scheduled technical works from 6 to 11 May 2021

Dear Customers!

 

The Bank continues to improve its service to make it easy and comfortable for you to be served with us. For this purpose, within the period from 6 to 11 May 2021, we perform scheduled technical works.

 

At this time, access to transactions in the Smartbank app are restricted. It is possible to perform only the following transactions:

– viewing card account balances and statements;

– transfers in tenge between card accounts within the Bank;

– transfers in tenge from the Eurasian Bank card account to another bank card account;

– blocking/unblocking of payment cards;

– opening/closing access to Internet transactions on payment cards;

– transfers in tenge from the deposit to the card within Eurasian Bank.

 

Important!

 

The Bank Outlets and Branches operate in a limited mode.

The Eurasian Bank payment terminals and ADM are disabled.

The function of accepting payments via Kassa24 is unavailable.

ATMs  operate as usual.

 

You are kindly requested to perform the required transactions in advance to avoid delinquency on the loan. From 11 May, Bank continues to operate in a standard mode.

 

Start: 6 May, 6:00 p.m.

End: 11 May , 8:00 a.m.

 

For more information, please contact the Bank Outlets or call at the mobile numbers:

Beeline: +7 (771) 000-77-22

Tele/ALTEL: +7 (700) 000-77-22

Kcell/Activ: +7 (702) 000-77-22

 

Thanks for understanding and cooperation.

Using the Smartbank app. During the period specified, you can make transfers in tenge between your card accounts, and to another bank accounts. The restrictions shall apply only to transfers in foreign currency.

Unfortunately, the Bank’s automated systems will be updated during the period specified. In order to avoid delinquency on the loan, you are kindly requested to make a regular payment in advance until 6 May 2021.

You can make the monthly payment from 8:00 a.m. Nur-Sultan city time on 11 May, if the repayment date falls on public holidays, the date is postponed to the first working day and fines are not charged. Due to the automated systems update, payments are not accepted through the Kassa24 terminals, through the Bank terminals and through the Smartbank app.

Unfortunately, no. At this time, the Bank performs technical works, in connection with which the Bank terminals and the Kassa24 payment acceptance function are unavailable. Please repay the loan in advance.

The following are available:

– viewing card account balances and statements;

– transfers in tenge between card accounts within the Bank;

– transfers in tenge from a Eurasian Bank card account to another bank card account;

– blocking/unblocking payment cards;

– opening/closing access to Internet transactions on payment cards;

– transfers in tenge from the deposit to the card within Eurasian Bank.

From 6 May, 6:00 p.m. to 10 May 2021 (including), the following transactions are not available:

– opening, closing, adding/withdrawing, and converting funds on current and savings accounts;

– intra-bank, inter-bank and international transfers (in national and foreign currencies);

– exchange transactions (purchase, sale);

– cash transactions, including transactions via POS-terminal and ECR (electronic cashier-recirculator);

– generation of statements and certificates;

– payments in favor of service providers, payments to the budget, Express Cash Register (from 4:00 p.m., 6 May 2021);

– payments on loans;

– currency conversion in Smartbank (from 6 May, 6:00 p.m. to 11 May, 8:00 a.m. Nur-Sultan time)

You can. The outlets that are open on the holiday weekend, in the period from 7 to 10 May, operate in the consultation and loan processing mode. In connection with the scheduled maintenance works, cash transactions are not performed. The work will be fully resumed on 11 May. You can learn about the list of outlets that receive customers from May 7 to 10 May in the Outlets section on the Bank official website.

 

Ваш город: Алматы.
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