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If you experience any inconvenience, a violation of the terms, or poor service, click "Appeal".

If you want to request a deferment, change the payment schedule, or a rate reduction, select "Restructuring Request".

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The application template can be downloaded below

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Documents confirming the circumstances of the deterioration of the financial situation*

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Report on Unrealized Collateral (Pledge)**

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Documents on participation in the project “Karyzsyz kogam” (if available)

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For a more detailed analysis of your situation, please provide copies of the following documents (if available):

1) information on your (or your spouse's) vehicle ownership, including vehicle registration information;

2) bank statements for the last 6 months;

3) documents confirming your (or your spouse's) ownership of real estate;

4) birth certificates of children;

5) a document confirming your status as a socially vulnerable person.

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By submitting an application, I agree to the collection and processing of my personal data in accordance with the Law of the Republic of Kazakhstan No. 94-V