Eurasian Bank draws the attention of customers: attempts to “play” with telephone scammers or enter into a dialogue with them out of curiosity can lead to additional threats. Cybersecurity experts agree that the safest way to protect yourself is to completely stop any interaction.

According to experts from TSARKA (the Center for Analysis and Investigation of Cyber Attacks, which has been operating since 2015), even without transferring bank details, a person can provide valuable information to attackers. During the conversation, the following are analyzed:

• manner of speech and emotional reactions,
• level of awareness,
• willingness to maintain contact,
• decision-making style.

This data is subsequently used to personalize repeat attacks, including using automated tools and artificial intelligence technologies.
A similar position is shared by experts from Docrobot Central Asia: As soon as there are doubts about the authenticity of the call, the conversation should be terminated immediately. Attempts to “teach” the scammer a lesson or prolong the conversation are of no practical use and can only increase interest in the victim’s number.

The risk of repeated attacks and digital pressure
Practice shows that an active dialogue can lead to:

• repeated targeted calls;
• mass spam mailings;
• subscribing numbers to unwanted services;
• additional social engineering attempts.

Scammers want money, personal information, and contacts – any information that can be used to further pressure.

Recommendations of Eurasian Bank
To reduce risks, Eurasian Bank recommends following a simple behavior model:
1. Do not answer calls from unknown numbers if they raise doubts.
2. End the conversation immediately if there is pressure, threats, or demands for urgent action.
3. Block suspicious numbers.
4. Use the anti-spam and fraudulent call protection features available from telecom operators.

5. Regularly update your knowledge about digital security and follow the basic rules for personal data protection.

The main principle of security
Any dialogue with a fraudster is already a point of contact that can be used against the customer. The most reliable strategy is not to engage in conversation, not to continue communication and not to react to provocations.