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Limits on Bank cards transactions

Eurasian Bank has placed limits and restrictions on card use to prevent fraud.

  • the holder can independently remove restrictions through the Smartbank mobile application and through the Smartbank personal account;
  • if there is a one-time need to make a transaction for an amount that exceeds the established standard limit, you must call the Customer Support Center at +7 (727) 3305-305 (in Almaty), +7 771 000 7722; +7 700 000 7722; +7 702 010 7722 (mobile phone numbers);
  • contact the Bank Branch to submit an application for changing the restrictions on a payment card.

Standard restrictions
on all Bank cards are set by default:

Limits on cash withdrawal

Cash withdrawal at ATM (per day)*

Visa Electron, Visa Classic/Mastercard Standard, Visa Gold/Mastercard Gold, Visa Platinum, Visa Infinite/Mastercard World Black Edition

 

2 000 000 tenge

Cash withdrawal at bank’s cash desks (per day)

Visa Electron, Visa Classic/Mastercard Standard, Visa Gold/Mastercard Gold, Visa Platinum, Visa Infinite/Mastercard World Black Edition

 

No limits

Limits on transactions with presentation of a card

Noncash payments with presentation of a card (service through POS-terminal)

Visa Electron, Visa Classic/Mastercard Standard, Visa Gold/Mastercard Gold, Visa Platinum, Visa Infinite/Mastercard World Black Edition

No limits

Limits on transactions without presentation of a card

Internet payment with 3d Secure code confirmation

Visa Electron, Visa Classic/Mastercard Standard, Visa Gold/Mastercard Gold, Visa Platinum, Visa Infinite/Mastercard World Black Edition

No limits

Noncash payment using a card number without presentation of a card, without confirmation of 3D Secure code, with/without entering CVV code

Visa Electron

 

 

 

1 000 000 tenge

Visa Classic/

MasterCard 

Standard

 

1 500 000 tenge

Visa Gold/

MasterCard Gold

 

 

2 000 000 tenge

Visa Platinum

 

 

 

3 000 000 tenge

Visa Infinite/

MasterCard World 

Black Edition 

 

5 000 000

Examples of sites​

Noncash payment using a card number without presentation of a card, without confirmation of 3D Secure code, with/without entering CVV code

Visa Electron, Visa Classic/Mastercard Standard, Visa Gold/Mastercard Gold, Visa Platinum, Visa Infinite/Mastercard World Black Edition

0 tenge

Examples of sites​

Broker-dealer companies, casinos and more.

Limits on risk-related transactions

Making transactions through ATMs and POS-terminals when information is read from card magnetic stripe (without reading chip) at the network of other second-tier banks (including abroad)4

Limit of 0 tenge for certain countries* (India, Indonesia, Nepal)

Additional information on limits and restrictions:

  1. A card holder can set limits on an additional card holder’s card use.
  2. A parent or guardian can set or cancel limits on a Card for Children.
  3. The limits that Eurasian Bank sets for purchases of goods and services run for 24 hours from the time of the first purchase.
  4. A customer can request a temporary or permanent change in a limit. A temporary increase or decrease is good for three days. A customer can obtain it by calling Eurasian Bank’s Contact Center at +7 771 000 7722, +7 700 000 7722, +7 702 010 7722. The call is free when made with a mobile phone anywhere in Kazakhstan.  A customer who wants a permanent change in a limit must see a bank-branch manager.
  5. Eurasian Bank can set limits on the amount of cash a customer can obtain with a bank card and the amount of purchases he or she can make.
  6. A card holder is prohibited from using a card for illegal purposes, such as money laundering and purchasing goods and services that Kazakhstan law prohibits.

Limits on cash withdrawal transactions in other second-tier banks

Important: Card holders need to be aware that if they lift a cash-withdrawal or goods-and-services purchase limit, and fraud occurs, Eurasian Bank will not cover the loss.

 

*The maximum amount of cash withdrawal in the Eurasian Bank ATMs network shall be no more than KZT 2,000,000 per day from one client account.

Ваш город: Алматы.
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