Limits on Bank cards transactions
Eurasian Bank has placed limits and restrictions on card use to prevent fraud.
- the holder can independently remove restrictions through the Smartbank mobile application and through the Smartbank personal account;
- if there is a one-time need to make a transaction for an amount that exceeds the established standard limit, you must call the Customer Support Center at +7 (727) 3305-305 (in Almaty), +7 771 000 7722; +7 700 000 7722; +7 702 010 7722 (mobile phone numbers);
- contact the Bank Branch to submit an application for changing the restrictions on a payment card.
Standard restrictions
on all Bank cards are set by default:
Limits on cash withdrawal
Cash withdrawal at ATM (per day)*
Visa Electron, Visa Classic/Mastercard Standard, Visa Gold/Mastercard Gold, Visa Platinum, Visa Infinite/Mastercard World Black Edition
2 000 000 tenge
Cash withdrawal at bank’s cash desks (per day)
Visa Electron, Visa Classic/Mastercard Standard, Visa Gold/Mastercard Gold, Visa Platinum, Visa Infinite/Mastercard World Black Edition
No limits
Limits on transactions with presentation of a card
Noncash payments with presentation of a card (service through POS-terminal)
Visa Electron, Visa Classic/Mastercard Standard, Visa Gold/Mastercard Gold, Visa Platinum, Visa Infinite/Mastercard World Black Edition
No limits
Limits on transactions without presentation of a card
Internet payment with 3d Secure code confirmation
Visa Electron, Visa Classic/Mastercard Standard, Visa Gold/Mastercard Gold, Visa Platinum, Visa Infinite/Mastercard World Black Edition
No limits
Noncash payment using a card number without presentation of a card, without confirmation of 3D Secure code, with/without entering CVV code
Visa Electron
1 000 000 tenge
Visa Classic/
MasterCard
Standard
1 500 000 tenge
Visa Gold/
MasterCard Gold
2 000 000 tenge
Visa Platinum
3 000 000 tenge
Visa Infinite/
MasterCard World
Black Edition
5 000 000
Examples of sites
Noncash payment using a card number without presentation of a card, without confirmation of 3D Secure code, with/without entering CVV code
Visa Electron, Visa Classic/Mastercard Standard, Visa Gold/Mastercard Gold, Visa Platinum, Visa Infinite/Mastercard World Black Edition
0 tenge
Examples of sites
Broker-dealer companies, casinos and more.
Limits on risk-related transactions
Making transactions through ATMs and POS-terminals when information is read from card magnetic stripe (without reading chip) at the network of other second-tier banks (including abroad)4
Limit of 0 tenge for certain countries* (India, Indonesia, Nepal)
Additional information on limits and restrictions:
- A card holder can set limits on an additional card holder’s card use.
- A parent or guardian can set or cancel limits on a Card for Children.
- The limits that Eurasian Bank sets for purchases of goods and services run for 24 hours from the time of the first purchase.
- A customer can request a temporary or permanent change in a limit. A temporary increase or decrease is good for three days. A customer can obtain it by calling Eurasian Bank’s Contact Center at +7 771 000 7722, +7 700 000 7722, +7 702 010 7722. The call is free when made with a mobile phone anywhere in Kazakhstan. A customer who wants a permanent change in a limit must see a bank-branch manager.
- Eurasian Bank can set limits on the amount of cash a customer can obtain with a bank card and the amount of purchases he or she can make.
- A card holder is prohibited from using a card for illegal purposes, such as money laundering and purchasing goods and services that Kazakhstan law prohibits.
Limits on cash withdrawal transactions in other second-tier banks
Important: Card holders need to be aware that if they lift a cash-withdrawal or goods-and-services purchase limit, and fraud occurs, Eurasian Bank will not cover the loss.
*The maximum amount of cash withdrawal in the Eurasian Bank ATMs network shall be no more than KZT 2,000,000 per day from one client account.