Limits on Bank cards transactions
Eurasian Bank has placed limits and restrictions on card use to prevent fraud.
- the holder can independently remove restrictions through the Smartbank mobile application and through the Smartbank personal account;
- if there is a one-time need to make a transaction for an amount that exceeds the established standard limit, you must call the Customer Support Center at +7 (727) 3305-305 (in Almaty), +7 771 000 7722; +7 700 000 7722; +7 702 010 7722 (mobile phone numbers);
- contact the Bank Branch to submit an application for changing the restrictions on a payment card.
Standard restrictions
on all Bank cards are set by default:
Limits on cash withdrawal
Cash withdrawal at ATM (per day)*
Visa Electron, Visa Classic/Mastercard Standard, Visa Gold/Mastercard Gold, Visa Platinum, Visa Infinite/Mastercard World Black Edition/MC World Elite
3 000 000 tenge
Visa Infinite (metal) /MC World Elite (metal)
5 000 000 tenge
Cash withdrawal at bank’s cash desks (per day)
Visa Electron, Visa Classic/Mastercard Standard, Visa Gold/Mastercard Gold, Visa Platinum, Visa Infinite/Mastercard World Black Edition/MC World Elite
No limits
Limits on transactions with presentation of a card
Noncash payments with presentation of a card (service through POS-terminal)
Visa Electron, Visa Classic/Mastercard Standard, Visa Gold/Mastercard Gold, Visa Platinum, Visa Infinite/Mastercard World Black Edition/MC World Elite
No limits
Limits on transactions without presentation of a card
Internet payment with 3d Secure code confirmation
Visa Electron, Visa Classic/Mastercard Standard, Visa Gold/Mastercard Gold, Visa Platinum, Visa Infinite/Mastercard World Black Edition/MC World Elite
No limits
Noncash payment using a card number without presentation of a card, without confirmation of 3D Secure code, with/without entering CVV code
Visa Electron
1 000 000 tenge
Visa Classic/
MasterCard
Standard
1 500 000 tenge
Visa Gold/
MasterCard Gold
2 000 000 tenge
Visa Platinum
3 000 000 tenge
Visa Infinite/ MasterCard World Black Edition/ MasterCard World Elite
5 000 000
Examples of sites
www.apple.com,
play.google.com,
www.paypal.com,
aliexpress.com,
iherb.com,
taxi.yandex.kz,
ww.uber.com and more.
Noncash payment using a card number without presentation of a card, without confirmation of 3D Secure code, with/without entering CVV code
Visa Electron, Visa Classic/Mastercard Standard, Visa Gold/Mastercard Gold, Visa Platinum, Visa Infinite/Mastercard World Black Edition/MC World Elite
5 000 tenge
Examples of sites
Broker-dealer companies, casinos and more.
Limits on risk-related transactions
Making transactions through ATMs and POS-terminals when information is read from card magnetic stripe (without reading chip) at the network of other second-tier banks (including abroad)4
Limit of 0 tenge for certain countries* (India, Indonesia, Nepal)
Limits on transfers from a card to Smartbank
Limit of one operation for transfers between accounts of one client
No limits
Transfers from the Bank’s card to a card in another Bank
| for one operation — 1 000 000 tenge; |
| in a day — 2 500 000 tenge; |
| per month — $20,000 (equivalent) |
Transfers from the Bank’s card by account number
| for one operation — 2 000 000 tenge; |
| in a day — 5 000 000 tenge; |
Transaction limits under the Credit Limit Product with installment and revolving loan option – SmartCard
Cash withdrawals at ATMs\cash desks\money transfers at the expense of the Credit limit of 50,000 tenge per day.
Additional information on limits and restrictions:
- A card holder can set limits on an additional card holder’s card use.
- A parent or guardian can set or cancel limits on a Card for Children.
- The limits that Eurasian Bank sets for purchases of goods and services run for 24 hours from the time of the first purchase.
- A customer can request a temporary or permanent change in a limit. A temporary increase or decrease is good for three days. A customer can obtain it by calling Eurasian Bank’s Contact Center at +7 771 000 7722, +7 700 000 7722, +7 702 010 7722. The call is free when made with a mobile phone anywhere in Kazakhstan. A customer who wants a permanent change in a limit must see a bank-branch manager.
- Eurasian Bank can set limits on the amount of cash a customer can obtain with a bank card and the amount of purchases he or she can make.
- A card holder is prohibited from using a card for illegal purposes, such as money laundering and purchasing goods and services that Kazakhstan law prohibits.
Limits on cash withdrawal transactions in other second-tier banks
Important: Card holders need to be aware that if they lift a cash-withdrawal or goods-and-services purchase limit, and fraud occurs, Eurasian Bank will not cover the loss.
Country name:
Democratic People’s Republic of Korea (DPRK)
Iran
Syria
Cuba
Venezuela
Sudan
Yemen
Democratic Republic of the Congo
South Sudan
Haiti
Nigeria
Myanmar (Burma)
Mozambique
Burkina Faso
Mali
Cameroon
Tanzania
South Africa
Senegal
Iraq
Afghanistan
Lebanon
Libya
Somalia
Central African Republic
Guinea Bissau
Chad
Pakistan
Kenya
Colombia
Niger
Ethiopia
Rwanda
*The maximum amount of cash withdrawal in the Eurasian Bank ATMs network shall be no more than KZT 3 000 000 per day from one client account.