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Popular questions

You can set the PIN-code in 2 ways.

Way No. 1:

Setting the PIN-code at +7 777 3333 727

Note! You need to call from a phone number, attached to your card.

When making a call you need to enter the following data:

– The last 4 digits of your card number

– 4 digits of the PIN-code created by you

Way No. 2:

Setting the PIN-code via Smartbank

To set the PIN-code via Smartbank:

– Download the Smartbank app (Android, iOS)

– Register in Smartbank

– Choose the card you need to set the PIN-code on

– Choose the PIN-code option

– Enter the 4 digits of the PIN-code chosen by you

You can view the Instruction on How to set the PIN-code via Smartbank

– Download the Smartbank mobile app (Android, iOS)

– Register in Smartbank

– Go to Smartbank and select the Transfers tab

– Select the card you wish to transfer money from

– Enter the details of the customer you wish to transfer money to

– Enter the transfer amount and tick to confirm your consent to the transfer terms

– Download the Smartbank mobile app (Android, iOS)

– In the unauthorized zone in the Services section the From Card to Card

– Enter your phone number and tick to confirm your consent to the transfer terms

– Provide the details of the card you wish to transfer money from

– Provide the number of the card you wish to transfer money to and the transfer amount

– Transfer fee 0 tenge*

* an additional fee is possible on part of the card issuing bank (of the transfer sender), this information can be found on the website of the issuing bank (of the transfer sender).

Yes, you can pay for certain services via Smartbank.

– Download the Smartbank mobile app (Android, iOS)

– Register in Smartbank

– Go to Smartbank and select the Payments tab

– Select the service you wish to pay for

– Select the account for write-off of funds and specify the payment amount

In the Smartbank app select “Forgotten your login or password?”.

– Enter your IIN

– Fill in the required fields (payment card, current / savings account or loan agreement number under which you registered) and click “Confirm”.

Done! A text message with login and temporary password to Smartbank is sent to the mobile number provided during registration.

IMPORTANT! The temporary password is valid for 3 days.

When you first log into the app, you will need to change the password.

You can repay your loan via the Smartbank mobile app.

– Download the Smartbank mobile app (Android, iOS)

– Register in Smartbank

– Select the loan you wish to repay

– You can redeem a payment from a Eurasian Bank card or card of any other Kazakhstan bank without fee*

* an additional fee is possible on part of the card issuing bank (of the transfer sender), this information can be found on the website of the issuing bank (of the transfer sender).

You can make a loan payment without a smartphone:

  • via our terminals.  Eurasian Bank terminals addresses
  • via Kassa24 terminals
  • Via pay.smartbank.kz it is possible to repay a loan from any Kazakhstan bank card without fee. (an additional fee is possible on part of the card issuing bank (of the transfer sender), this information can be found on the website of the issuing bank (of the transfer sender).) To avoid overdue loan debt, please make payment before 9:00 p.m.

Yes, you can make a loan payment via Halyk Bank or Kazpost.

Payment via Halyk Bank or Kazpost is received within 3 business days.

If you have chosen Halyk Bank or Kazpost for your loan repayment, we recommend that you make a payment 3 business days before the repayment date so that the payment is received in time.

You can check the balance outstanding, control the repayment schedule and view other information on your loan in the Smartbank mobile app.

Download and register in the Smartbank mobile app to have easy access to your finances (Android, iOS).

If you do not have a smartphone, you can check the loan debt balance by dialing *979 #.

The inquiry is free.

IMPORTANT! The inquiry should be made from the phone number provided in the loan agreement.

The information on the loan is updated the day after payment.

You can check the overdue debt amount, control the repayment schedule and view other information on your loan in the Smartbank mobile app.

Download and register in the Smartbank mobile app to have easy access to your finances (Android, iOS).

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If you do not have a smartphone, you can check the overdue debt amount by dialing *979#.

The inquiry is free.

IMPORTANT! The inquiry should be made from the phone number provided in the loan agreement.

The information on the loan is updated the day after payment.

You can check the monthly payment date and amount, control the repayment schedule and view other information on your loan in the Smartbank mobile app.

Download and register in the Smartbank mobile app to have easy access to your finances (Android, iOS).

If you do not have a smartphone, you can check the monthly payment date and amount by dialing *979#.

The inquiry is free.

IMPORTANT! The inquiry should be made from the phone number provided in the loan agreement.

The information on the loan is updated the day after payment.

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