Eurasian Bank continues to measure customer loyalty, identify issues they face and analyze customer experience, and most importantly, improve services and products, making them more convenient for users.

We share new victories that are making us even better.

Loan: 

Then:

In connection with the quarantine relaxation, applying for a loan deferral on the Bank website was cancelled.

Now:

Acceptance of applications was resumed, now the customer can apply for a loan deferral on the Bank website.

Card:

Then:

Due to the change in the bonus program, customers were not able to pay for utilities with bonuses in Smartbank.

Now:

Now customers can again use Smartbank to pay for utilities with accumulated bonuses.

Then:

Previously, Visa cardholders were not able to pay using Apple Pay.

Now:

Now Visa cardholders can pay for all goods and services using Apple Pay.