Dear Customers!

In Kazakhstan, cases of Internet fraud using social engineering methods have become more frequent. Fraudsters first enter the customer’s confidence by posing as a potential buyer or Bank employee, and then ask for a code from an SMS-message, card data, username and /or password for online banking, and other confidential data.  Using this information, fraudsters steal money from customers’ accounts.

To protect yourself from fraudsters, we ask you to be vigilant and not disclose your personal and card information to anyone:

– IIN, number, or a copy of the ID card;

– codes from SMS-messages;

– payment card details (number, expiration date, PIN code, CVV/CVC (three-digit number on the back of the card));

– login and password for Smartbank;

For security reasons:

– do not change your phone number for Smartbank at someone’s request;

– do not open emails from unknown or suspicious recipients;

– do not click on links obtained from a questionable source.

Please note that the Bank employees never, under any circumstances, call or send e-mails or SMS-messages with a request to transfer your payment card details, PIN-code, username and password.

If you suspect that your data has fallen into the hands of hackers or discovered that your accounts are being processed without your permission, please contact the Bank Contact Center at:

+7 (727) 332-77-22 — landline;
+7 (771) 000-77-22 — Beeline;
+7 (700) 000-77-22 — Altel/Tele2;

+7 (702) 010-77-22 — Kcell/Activ.